Effective date: August 22, 2025

1) Who We Are
We are Polynesian Pools (“we,” “us,” “our”), serving Eastern Pennsylvania, New Jersey & surrounding areas.
Website: https://polynesian-pools.com/
Email: marc@polynesian-pools.com · Phone: +1 (610) 748-3600

2) Scope
This Policy explains how we collect, use, disclose, and protect information when you use our website, contact us, subscribe to updates, or otherwise interact with us online.

3) Information We Collect
a) Information You Provide
• Contact/consultation forms: name, email, phone, project details/messages.
• Newsletter sign-ups: email address (unsubscribe anytime).
b) Information Collected Automatically
• Device & usage data: IP address, browser type, pages visited, timestamps, referring URLs.
• Cookies & similar technologies: to operate the site, measure performance, and remember preferences (see “Cookies & Tracking”).
c) Information from Third Parties
• Social & advertising platforms: limited data consistent with their policies if you interact with us via those services.
We do not intentionally collect payment‑card data via this website. If we add online payments, we will update this Policy and use a PCI‑compliant processor.

4) How We Use Information
• Respond to inquiries, schedule consultations, and provide quotes/estimates.
• Send service updates, promotions, and newsletters (opt out anytime).
• Operate, secure, debug, and improve the site (analytics/performance).
• Enforce policies, comply with law, and prevent fraud.

5) Legal Bases (EEA/UK visitors)
We process personal data based on: consent (e.g., newsletter), contract (responding/providing estimates), and legitimate interests (security, analytics, customer service).

6) Sharing & Disclosures
• Service providers: hosting, email/SMS, CRM/forms, analytics—bound by confidentiality and data‑processing terms.
• Professional advisors: legal/accounting as needed.
• Authorities: to comply with legal obligations or protect rights.
We do not sell personal information.

7) Cookies & Tracking
We use essential cookies to run the site and may use analytics cookies to understand traffic and improve content. You can manage cookies in your browser; blocking some may affect functionality.

8) Data Retention
We keep inquiry records while we have an active customer relationship and for a reasonable period thereafter to maintain records, resolve disputes, and meet legal obligations.

9) Security
We apply reasonable technical and organizational measures (HTTPS, access controls). No method of transmission or storage is 100% secure.

10) Your Choices
• Marketing emails: use the unsubscribe link or email us.
• Access/update/delete: email us to request access or deletion (subject to legal allowances).

11) State‑Specific Privacy Rights (U.S.)
Depending on your state (e.g., CA, CO, CT, VA, UT), you may have rights to access, correct, delete, or limit certain uses of your information. To exercise rights, contact marc@polynesian-pools.com with “Privacy Request” in the subject line. We will verify your request and respond as required by law.

12) Children’s Privacy
Our site is for adults. We do not knowingly collect personal information from children under 13 (or 16 in some jurisdictions).

13) Third‑Party Links
We may link to third‑party websites (e.g., social platforms). We are not responsible for their privacy practices.

14) Changes to this Policy
We may update this Policy from time to time. The “Effective date” will change when we do. Material changes will be highlighted for a reasonable time.

15) Contact
Polynesian Pools
Email: marc@polynesian-pools.com · Phone: +1 (610) 748-3600